At MakeMyHome, we value your time and strive to ensure a seamless service experience. This Cancellation Policy explains the rules for canceling service bookings made through our platform.
You may cancel a booking under the following conditions:
Within 24 hours of booking:
Full cancellation allowed with eligibility for a refund (if any advance payment was made), provided work has not started.
After 24 hours or after work has started:
Cancellation is still possible, but refunds will not be issued unless there are exceptional circumstances (e.g., service provider delays, inability to fulfill service).
Last-minute cancellations (within 2 hours of scheduled service):
May result in forfeiture of advance payment or a cancellation fee, depending on the service provider’s policy.
If a service provider cancels a confirmed booking:
You will be notified immediately.
You may choose to:
Rebook the same service with another provider.
Request a full refund (if any advance payment was made).
MakeMyHome will take appropriate action against repeated cancellations by a provider.
You can cancel a booking through:
The "My Bookings" section of the app/website.
Our support team via email or phone.
Ensure you receive a cancellation confirmation to avoid misunderstandings.
If a customer is unavailable at the service location without prior notice:
The booking may be marked as a "No-Show".
Advance payments may be non-refundable.
Repeated no-shows may lead to account warnings or suspension.
Cancellations due to emergencies (e.g., natural disasters, health emergencies) will be reviewed on a case-by-case basis. We encourage users to contact support promptly in such cases.
MakeMyHome reserves the right to amend this Cancellation Policy at any time. Continued use of our platform indicates acceptance of any updated terms.
