At MakeMyHome, we strive to provide quality service and transparent processes for both customers and service providers. This Refund Policy outlines the conditions under which refunds may be issued.
You may be eligible for a refund in the following situations:
Cancellation within 24 hours of booking, provided that the work has not yet started.
Service provider no-show or failure to initiate the job as per the agreed timeline.
Inadequate or unsatisfactory service after review and verification by our support team.
Duplicate payment or overcharging due to technical or billing errors.
Refunds will not be provided in the following cases:
Work has already begun or has been completed.
Disputes arising purely from personal preferences (e.g., style, timing) not covered by prior agreement.
Delay or dissatisfaction due to incorrect or incomplete information provided by the customer.
Issues directly resolved between the customer and service provider without involving MakeMyHome.
If you are dissatisfied with a service:
Raise the issue via our support system within 48 hours of service completion.
Provide clear evidence (photos, communication records, etc.).
Our team will mediate between you and the service provider to find a resolution.
Approved refunds will be processed within 7–10 business days.
Refunds will be issued via the original payment method.
You will be notified via email or app notification once the refund is initiated.
To initiate a refund request:
Go to your Bookings section in the app/website.
Select the relevant service and click on "Request Refund".
Alternatively, contact our support team at [Insert Support Email or Phone].
MakeMyHome reserves the right to update or modify this Refund Policy at any time. Continued use of the platform after changes implies acceptance of the revised policy.
For questions or assistance regarding refunds:
📧 Email:
📞 Phone:
📍 Address:
